If you get the message:

An error occurred in
creating the report.

Do the following

Go to
Control Panel - System - Advanced - Performance Settings - Data Execution Prevention -

Turn on DEP for all programs and services except those I select.

1.For SurfStats Website Traffic Analyzer - Add the program surfstats.exe located in directory
 
\Program Files(86)\Surfstats8400

2. For SurfStatsLive - Add the program surffoxlive3400.exe located in directory
 

\Program Files(86)\SSLive3400

Restart the application