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9
Uninstalling V2.3.0.0 and earlier - the two programs listed as SurfStatsLive and
SurfStatsLiveComPlus (in that sequence).
Uninstalling V2.4.0.0 and later – SurfStatsLive Reporting Server <VersionNo>.
Remove SurfStatsLive Folder
Ensure that the SurfStatsLive Reporting Service installation folder (default c:\Program
Files\SurfStatsLive for V2.3.0.0 and earlier; c:\Program Files\SSLive<Version> for V2.4.0.0
and later) has been removed. If not remove it using Windows Explorer.
Remove the Virtual Web Server
If you don’t need the Virtual Web Server (or Virtual Directory used on a Virtual Web Server)
created by the previous installation, you can remove it from Windows Control Panel –
Administrative Tools - Internet Services Manager. If you are planning to reinstall it is
recommended to remove the Virtual Web Server.
Upgrading to a new version
A data-migration facility is not so easy for this type of product. The program uses a complex
interlinked relational database structure and the database structure changes between every
sub-build e.g. 2.X (2.7, 2.8, etc.). The database structure changes to hold more information
due to changes in log file formats and additional information required for new reports like e-
commerce, conversion tracking, click-fraud and bounce rate reports. This makes it a
nightmare, bug-ridden experience to convert an older log analysis database to a new database
and to produce reports from a database that does not have the correct or required data. We
are not the only website statistics development company with this dilemma and we do not
know of any database-based log analysis program that provides easy and successful migration
from an old log file database.
The best solution we have come up with yet is to modify the program so that a newer sub-
build version is installed in a new different sub-directory and can run independently from the
other.
As from version 2, site profiles can be backed up and restored. Version 2.8 and later can also
backup and restore other settings.
Option 1 – New installation
If you have a dedicated statistics server, the best solution is probably to set up a new, clean,
machine and let it scan the log files, then rename it and move the old IP address to it.
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