5
Log Files and Database
Do not use the SurfStats database as an archive for your log files. Compress your log
files and use it as your archive in case you need to re-parse the log files.
The database is a temporary storage to simplify report generation. The database tables cannot
be saved and restored. The database consists of complex interlinked tables and if changes are
made to the structure, it is a nightmare to migrate data from a previous version.
Installing over Terminal Services
When installing SurfStatsLive V2.5.0.0 or later over Terminal Services (with no user logged
into the server console) the SurfStatsLive Global Setup application, which runs directly after
setup.exe, will detect that it cannot initialize the SurfStatsLive COM+ package. This is because
the default user context is Interactively logged on user and there is no interactively logged
on user. The Global Setup Application will prompt for a username, password and confirm
password for the package to run under. It is recommended to use the Administrator account
for the identity of the package. The username specified can also later be changed on the
Identities tab.
Checking if localhost reponds
Please check if you can access localhost from a browser (type http://localhost in a browser
and press Enter). If not you need to set the IP address for the Default Web Site as (All
Unassigned) in Internet Services Manager.
Check Virtual Web Server Logging
By default IIS does not log all fields required for proper log file analysis. Please make sure that
all necessary fields are logged in Internet Services Manager for all virtual web servers whose
log files need to be analyzed The easiest is to use the W3SVC Extended Log File Format and
ensure that all Extended Properties are logged (right-click a Virtual Server and click on
Properties). Also if you want SurfStatsLive to move log files after processing you have to
ensure that log files are created Daily.