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and updates the site profile databases on the server, runs at a low priority on the server,
the operating system will therefore interrupt it if a process with higher priority requires
attention. The misconception sometimes exists that there is something wrong with a
process running at 100%, which is not always the case.
SWITCH OFF THE BACKUP FACILITY BEFORE RE-PARSING OLD FILES. The backup
facility moves files older than 2 days to the backup directory. This process works separate
to the parsing process. This means that if you parse a set of files that has files older than
two days, some of them will be moved before it was parsed. Switch off the backup facility
until all the log files have been parsed. If you are certain all has been parsed, you can
switch the backup facility back on.
Uninstalling SurfStatsLive
If you have an older version of the SurfStatsLive Reporting Service installed or you have
problems installing the SurfStatsLive Reporting Service, remove the program completely
before installing the new version. Depending on the version you were running you should
create a backup script first (from Server Administration – Generate SurfStatsLive Backup
Script) and copy the backup file to a folder that will be available after SurfStatsLive has been
removed.
Remove the SurfStatsLive Service
This is very important as if not done the old service may not get replaced when reinstalling.
Stop and disable the SurfStatsLive Merging Service (if running) from Windows Control Panel –
Administrative Tools – Services – double-click:
SurfStatsLive Merging Service if trying to remove a V2.3.0.0 installation or prior.
SurfStatsLive Merging Service Version <VersionNo> if trying to remove a V2.4.0.0
installation or later.
Click Stop and set the Startup Type as Disabled.
Shut down SurfStatsLiveComPlus
This step is only required if you want to uninstall V2.3.0.0 and prior. For V2.4.0.0 the
SurfStatsLive setup will shut down and uninstall the package. Run Component Services
(Control Panel – Administrative Tools – Component Services). Expand Console Root –
Component Services – Computers – My Computer - COM+ Applications – right-click
SurfStatsLiveComPlusVersion2500 and click Shut down.
Remove SurfStatsLive Applications
Use the Add/Remove Programs from the Windows Control Panel to remove:
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