Terms and Conditions of Service

 Last updated: September 24, 2018

The Stargate Service

Thank you for choosing Stargate Web Applications Integration and Data Linking Service! The Stargate Service ("Service") was developed and is provided by Surfstats Software cc ("Surfstats").

Please read these Terms of Service ("Terms") carefully before using the Service. You agree to be bound to these Terms by using this Service. These Terms apply to all visitors, users and others who wish to use or access the Service. If you disagree with any part of the terms, then you may not use the Service. Your usage of the Service assumes that you fully understand and agree to the Terms here and that you wish to use the Service at your own risk.

Eligibility

You must be a minimum age of 18 to register on and use the Service. By registering and using the Service you warrant that you are 18 or older and understand your obligations under these Terms.

User Account

As part of the registration process you will need to create an account, including a username and password. It is your responsibility to ensure that the information you provide is accurate, not misleading and relates to you. You cannot create an account or username and password using the names and information of another person or using words that are the trademarks or the property of another party (including ours), or vulgar, obscene or in any other way inappropriate. We reserve the right to suspend or terminate any account in breach of the Terms with or without notice.

Where we provide an organization with a number of user licenses for the Service, these must be adhered to. User licenses cannot be shared between users. A breach of this clause will result in termination of the abused accounts and/or all accounts provided to the organization.

You should contact us immediately if you suspect that your username and password has been obtained by another party. Please note that we never contact users requesting them to confirm their username and password or other details.

Credits and Workflows

The Service provides data integration between various web applications through triggers and actions. Each set of triggers and actions is known as a workflow. One workflow credit is required to execute one workflow.

Unused credits do not expire unless the user account is terminated. Unused credits cannot be redeemed for cash.

Free Credits, Trial and Offer Periods Free Credits, Trial or Offer Periods are offered for you to try out the Service to see if it works satisfactory to your requirements before purchasing.

Free Credits, Trial or Offer Periods are offered at our sole discretion and are subject to withdrawal at any time and without notice. Only one person may use a single free or trial account, the account cannot be shared amongst multiple individuals.

Free credits will only be provided if you use the credits. If you do not use any credits for a month, no free credits will be allocated for the next month.

These Terms of Service apply to all free credits, trials or offer period accounts.

Pricing

For current pricing and plans please see the pricing page located on our website.

The Service is provided on a subscription basis. You will be billed monthly in advance for the service. The service includes a monthly allowance of 200 free credits.

If you need more than the allocated free credits for the month, you can purchase more in lots of 100. You can do so on the subscription and the free plan.

Surfstats uses contracters for payment processing. When you provide your billing information to the payment contracter, they will provide you with a link to cancel your subscription.

All Fees are prepaid and non-refundable irrespective of whether you used the service or not.

Should automatic billing fail to occur for any reason or you run out of credits, the Service will be interrupted and we’ll inform you by email. The Service will resume as soon as the payment contracter informs us of your payment.

Surfstats reserves the right to change contracters, pricing, plans and the features offered at any time and without notice to you.

Increasing or Decreasing Subscription Accounts

If you upgrade from a free or trial account you will be immediately charged for the necessary full account or accounts. Your monthly payment will be due from that date each month onwards.

Users can move from their subscription account to a free account at any time. The unused credits will not be removed and the normal free account conditions will be applicable from the date of the subscription change.

The new higher or lower monthly charge will be automatically applied on the usual date of the monthly charge.

Cancellation and Termination

You may cancel your account or accounts at any time. Simply stop the recurring billing at the payment contracter and discontinue using the Service if you wish to terminate your account. You can also select to delete all user data from your account.

Cancellation by any other means, including (but not limited to) email, telephone call, fax, text or instant message is not valid.

No refunds will be provided for remaining unused credits.

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Links to Other Web Sites

Our Service may contain links to third party web sites, apps or services that are not owned or controlled by Surfstats. Surfstats has no control over, and assumes no responsibility for the content or practices of any third party web sites, apps or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

Technical Support

Technical support is only provided via email and such other means as we decide in order to provide a proper service to users.

We reserve the right not to provide technical support to free or trial account users.

Specific Service Rules

As a user you agree not to do any of the following:
  • Abuse, harass, threaten, stalk, defame or in any way seek to violate the rights of another user or third party.
  • Publish or seek to distribute any material or information that is unlawful, harmful, obscene, indecent, libelous, profane, defamatory, racist, or in any other way inappropriate or objectionable.
  • Use or harvest data from other users that they would object to.
  • Encourage illegal activity or activity that violates the rights of other Service users or third parties, whether individuals or organizations.
  • Supply or post content calculated to deliberately mislead other users or third parties, including content falsely made to appear from or be endorsed by us.
  • Pose as another user, third party or organization employee for the purposes of obtaining user or third party information.
  • To transmit or transfer any viruses, trojans, worms or any other malicious programs or code intended to spy on, gain control over, disrupt, destroy or in any other way impair any computer hardware or software or any other equipment.
  • Attempt to gain access to our servers or other equipment in order to disrupt, impair, overload or otherwise hinder or compromise the safety, security or privacy of any of the services provided by or relied upon by us and users.
  • Re-frame or re-purpose the Service or any content on it, remove, obscure or block any notices (and advertising as applicable) provided by us on the Service.
  • Load or provide access to content on the Service or link to other content from the Service, which infringes the trademark, patent, trade secret or any other proprietary right of a third party or infringes any intellectual property law.
  • Send junk or spam email or emails or posts promoting pyramid schemes, chain letters or any other activity that invites users and others to participate in wasting their time and/or money.
  • Use any robot, spider, scraper or other technical means to access the Service or any content on the Service.
The Service will be terminated if you breach these Terms and Conditions by sending any unsolicited bulk email, (spam) or any other bulk communications to users or when your actions will cause harm to us and to the Service.

The above list is not intended to be exhaustive. We reserve the right to remove (with or without notice) any content and suspend or terminate (with or without notice) the account of any user who in our sole judgement is in breach of these Terms and Conditions.

Access and Backups

We take all reasonable steps to ensure that the Service is available and functioning fully at all times. However, we do not accept any responsibility for "down-time" or poor performance of our servers or infrastructure, or where the Service is unavailable for any other reason, whether within or outside our direct control.

You are solely responsible for backing up any content or data entered onto the Service by you. We strongly recommend that you regularly and completely backup all of your content and data on the Service.

Indemnity

You agree to indemnify and hold us and our subsidiaries, affiliates and partners and their respective officers and employees harmless from any loss, fines, fees, liability or claim made by any third party arising from your breach of these Terms of Service whilst using the Service or any other service provided by us.

Limitation of Liability

We shall not be liable for any indirect, consequential, exemplary, incidental, special or punitive damages, including loss of profits.

Disclaimer

We are not responsible for the accuracy of any content on the web site or the Service, nor any advertisements placed on the Service.

We are not responsible for any links to third party websites from the web site or Service and the inclusion of any link does not imply an endorsement of a third party website or service by us.

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Governing Law

These Terms shall be governed and construed in accordance with the laws of South Africa.

Changes

We reserve the right to modify these Terms at any time and replace this document on our web site. You will be informed by email of important changes to these Terms. You agree to be bound by the revised terms by continuing to use the Service after any revisions becomes effective. You may not use the Service if you do not agree with the revised Terms.

Contact Us

Please contact us if you have any questions about these Terms.